Returns & Refunds
Everything you need to know about returns, refunds, grading disputes, and order issues.
Grading tolerance notice
All inventory is graded manually by our in-house team. A grading tolerance of up to 10% applies to all orders. Items falling within this tolerance are considered acceptable and are not eligible for refund. If you believe your order falls significantly outside this threshold, contact us with clear photos and we'll review the issue fairly.
B2B trade notice
All purchases are made on a business-to-business basis. We do not guarantee specific brands, exact bundle composition, resale value, or profitability. Product photos are representative examples only and inventory will naturally vary across wholesale bundles.
WHEN A RETURN MAY APPLY
Damaged or Defective Items
Items that arrive with significant damage, faults, or defects beyond what would normally be expected for their stated grade.
- Report the issue within 7 days of delivery
- Our team will review against our grading criteria
- If confirmed beyond tolerance, we'll offer a fair resolution
Incorrect Orders
If your order arrives with the wrong products, categories, or quantities.
- Contact us within 7 days of delivery
- We'll review the order and arrange a suitable resolution
- Return shipping for incorrect order may be covered by us
Significant Grading Issues
If you believe your order falls materially outside the stated grade and exceeds our grading tolerance.
- Submit photos of the affected items within 7 days
- Our team will review against our grading standards
- If confirmed, we'll provide a fair resolution
Non-Defective Returns
Requests unrelated to damage, incorrect orders, or grading disputes may be considered at our discretion.
- Items must remain unused and in original condition
- Return shipping costs are the buyer's responsibility
- A restocking fee of up to 15% may apply
Custom Orders
Custom-sourced inventory and special orders cannot be returned unless delivered incorrectly or damaged.
- Please ensure you're satisfied with all specifications before placing a custom order.
How to Claim a Return
Contact us
Reach us within 7 days of delivery through or support email info@vintagepyramid.com or our contact number on WhatsApp +923
PROVIDE DETAILS
Include your order number, a clear description of the issue, and supporting photos where possible. The more you share, the better and faster we can help.
WE REVIEW YOUR REQUEST
Our team will assess the situation and provide the next steps, which may include replacement items, partial refunds, store credit, or another suitable solution. Response time for return/refund queries may be up to 48 hours.
WHAT TO EXPECT
RETURNS & Refunds FAQ’s
Items may qualify for review if they arrive damaged, significantly misgraded, incorrect, or otherwise outside what would reasonably be expected based on the product description and selected grade. Normal vintage wear, age-related fading, minor marks, and characteristics consistent with the stated grade are not considered defects.
Vintage grading is completed by hand and contains an element of professional judgement. A grading tolerance of up to 10% applies to all orders. This means a small number of items may fall slightly above or below the stated grade and still be considered within normal wholesale standards. If you believe the issue exceeds this tolerance, contact us with photos and we'll review it fairly.
Not always. Product photos are intended to represent the category, style, and overall quality you can expect. Individual bundles will naturally vary in brand mix, colours, eras, graphics, sizing, and garment types.
Not necessarily. Depending on the issue, photos and supporting information may be sufficient. In some situations, we may request that goods are returned before a refund, credit, or replacement can be processed.
You don't need to return an entire bundle because of a few affected pieces. Our team will review the issue based on the specific items involved and determine the most appropriate resolution.
No. Compression lines, creasing, and light storage marks are common in vintage wholesale due to transport and storage methods. These do not affect grading and are generally removed through washing or steaming.
Once approved, refunds are typically processed within 3–5 working days back to the original payment method. Processing times may vary depending on your bank or payment provider.
