FAQs
How Can I Track My Order?
You'll receive a tracking ID once your order ships. Estimated delivery time is 15-17 days. Use the tracking ID on our website or the carrier's site to monitor your shipment's progress.
What is Vintage Pyramid's buyer protection policy?
Our policy safeguards your purchases in two key ways:
- Non-receipt: If you don't receive your order, we'll investigate and provide a full refund if items can't be located or shipped soon.
- Quality issues: If items don't match our described grading, we offer partial refunds or accept full returns with free return shipping. This protection applies to all transactions, including video call purchases.
What happens if I have an issue after I receive my order?
File a complaint within 3 days of receipt. We'll work with you to resolve the issue. If no mutual resolution is reached, our buyer protection policy will guide the final decision.
How do you ensure authenticity of items?
We encourage buyers to verify authenticity before purchase. Additional pictures/videos are available upon request. If an item guaranteed authentic proves counterfeit, our buyer protection program provides full coverage.
How do partial refunds work?
Partial refunds are offered as credit towards future orders on Vintage Pyramid. For details, please refer to our Buyer Protection Policy.
How do returns work?
If a partial refund isn't possible, we'll facilitate a full return. Returns must include all items from the order. After verification of returned items, we'll process your refund promptly. Customers are responsible for packaging and drop-off.
Can I cancel my order and get refunded?
We can refund and cancel orders not yet shipped. Once in transit, especially for international shipments, cancellation may be difficult. Contact our support team via webform or email for assistance.
How long does it take to receive the refund?
- Before order fulfillment: 2-3 business days after verification.
- After order fulfillment: 4-7 days for claim verification, then 2-3 business days for the refund to reflect in your account.
Providing clear photos and descriptions with your refund request can expedite the process.
Who can buy on Vintage Pyramid?
Vintage Pyramid serves wholesalers, retailers, and resellers worldwide who deal in vintage and used clothing. We welcome established businesses and entrepreneurs starting new ventures in this space. Our platform is designed for B2B transactions in the vintage fashion industry.
How long does it take for me to receive my order?
Estimated delivery time is 15-17 days.
What should I do if I receive fewer items than I ordered?
Contact our support team immediately with your order number and details of missing items. We'll investigate and offer either a refund for missing items or arrange for their delivery. Some orders may be sent in multiple boxes.
How do video handpick calls work?
Schedule a call through our website's calendar for personalized bundle selection. Use the 'Schedule video handpick' button on our handpick page. Note that not all collections are available for customization. Contact us to confirm availability before scheduling.
What payment methods does Vintage Pyramid accept?
Vintage Pyramid accepts the following payment methods:
- Stripe
- Debit/Credit Cards
- PayPal
- Bank Transfer
For any questions about payments, please contact our support team.